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Water Sector

Water Network Management
KAHRAMAA started early in 2008 with a 24 hour pumping cycle, an upgrade to the water distribution services. This is in line with the development of the main water transmission network, as efforts are exerted to reduce water loss through the replacement of old and aging pipelines.
These replacements and new connections represent KAHRAMAA vital strategic projects. The current 5000 KAHRAMAA water sub network is planned to undergo expansion to cope with the current urban development.
Production
Production capacity of potable desalinated water in Qatar till the end of the second quarter of 2008 is approximately 216 Million Imperial Gallon per Day (MIGD) and is expected to reach 325 MIGD by 2011 after the new stations join service. The main water distribution networks are subject to parallel upgrading plans to cope with production increase.
Development of Water Network
Main water network, at KAHRAMAA inception in 2000, measured 1926 kilometers and is planned to reach a total length of 4682 Kilometers during the period from 2009 to 2012. Total investment in water sector during the period from 2000 – 2008 valued $ 3 bn., while $ 3 bn. budget has been allocated for projects planned during the period from 2009 to 2012.
Water Stations
At the same time, other water projects are being executed including the construction of reservoirs in many existing stations, in addition to current plans for the construction of more water stations to meet the growing demand.
There are 22 water Reservoirs and Pumping Stations all over the state at a total capacity of approximately 290 million gallons.
SCADA Control Center
KAHRAMAA is in its way to apply SCADA system to monitor and control water network to guarantee the high performance of KAHRAMAA pumping and storage systems in addition to other vital activities within water strategic management.
Water Quality
The observance of HSE local and international standards is placed at the core of KAHRAMAA strategic objectives. Hence, KAHRAMAA distributes potable drinking water of high quality in a full compliance of national HSE and WHO standards.
Water Demand
Statistical data in the water sector shows a remarkable growth in the water demand. To give a comparative trend, the increase has amounted to 197 MIGD in September 2008, from 138 MIGD in 2007, and less than 61 MIGD in 1997.
Currently twenty three storage reservoirs, linked to a minimum of 3622 kilometers of water pipe network, carry 259 million gallons of water per year. A vast difference to the less than 170 million gallons of water transported per year in 1988.
KAHRAMAA has a series of water network improvement and development projects planned, with a schedule that started in 2008 to substantially increase the number of reservoirs and the network of water pipes in Doha.
Substantial growth in Qatar's urban areas, in conjunction with the expansion of both agriculture and industry, has led to an enormous increase in the size and the demands placed on the water network and the related facilities managed by KAHRAMAA.

Water consumer numbers have increased in the last ten years from 89,811 in 1998 to 151.485 consumers in 2007, and reached 166.000 customers in the first quarter of 2009.
 
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.