Control Room Operator


The role holder is responsible for receiving incoming emergency calls and contacting the appropriate personnel on the emergency call-out chart to respond.  The role holder is also responsible for operating and monitoring developments on Radio / Access Control Room equipment.

 · Receives all incoming emergency telephone and radio calls from personnel, employees, residents and police (in English or Arabic) and extracts relevant information concerning nature and location of incidents

·  Contacts all personnel identified on the appropriate emergency call-out chart as per the established emergency procedure and provides regular updates
·  Prepares emergency reports, copies of which are given to the Senior Officer – Security  Operations
·  Operates and monitors developments on Radio / Access Control Room equipment, viz. CCTV Surveillance Monitors, Access Control Terminals, etc
·  Makes contact with security vehicles at scene of incident by TMR Radio and arranges dispatch of any ancillary equipment required
·  Maintains shift log book, recording all emergency messages (includes records of vehicle movements and action taken in response to emergency situations)
·  Updates information on display boards, Access Control Terminals and record books
·  Checks and cleans communication and security system equipment in the control room and ensures that it is fully operational and in good condition
·  Reports defects and/or malfunction of control room equipment to Shift Supervisor – Control Room
·  Works in cooperation with Quality Assurance and Continual Improvement department on securing and maintaining the ISO 9002 certification
·  Carries out and ensures the compliance of all activities within the Facilities Management Department are in-line with Kahramaa health and safety regulations


  High school certification and preferable applicable technical certification or diploma (e.g. trade certificate)

- More than 6 years of relevant experience in a similar industry and/or position


Technical Jobs


Junior level


General Services Department

Posting Date:

25 . February . 2015