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KAHRAMAA project honored at PFI Awards Ceremony

The facility D project of the Qatar General Electricity & Water Corporation (KAHRAMAA) popularly being known as Umm Al Houl IWPP has been named recently the best PPP Deal of the Year 2016 in the Middle East and Africa by the Projects Finance International, a leading source of global project and infrastructure finance news, data and tools associated with Thomson Reuters.
The Roll of Honor for KAHRAMAA’s project has been felicitated under Middle East and Africa category at PFI Awards ceremony that took place recently in London.
Kahramaa as the Procuring Authority on Facility D (Umm Al Houl) has been honored for demonstrating the highest standards of project execution and Build- Operate- Transfer (BOT) procurement.  The International accolade reflects KAHRAMAA’s commitment to maintain its highest operational and functional standards at all level including its role as a leading project sponsor. KAHRAMAA aspires ever to be a role model while executing complex projects for the benefit of all involved parties.
Facility D, structured as a BOOT type Public- Private Partnership (PPP) has set a number of noteworthy precedents for the State of Qatar. It is the first PPP project to embrace the “Strategic National Investor” (SNI) model developed by the Qatar General Electricity & Water Corporation (Kahramaa). It also establishes the commercial viability for Reverse Osmosis (RO) technology for Qatar as evidenced by the high level of interest from all major global RO developers at the bidding stage of the procurement.
Umm Al Houl is the largest IWPP incorporating both RO and thermal desalination technology with an IPP in Qatar and one of the largest in the region. From a financing perspective, the project validates the attractiveness of long term project financing as a source of private funding for large national infrastructure projects.


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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.


خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.