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The Statement of Minister of Energy & Industry On Arab Water Day

 ​The State of Qatar celebrates, with the Arab countries, the Arab Water Day on 3rd March. The date was assigned at the first the Arab Mistrial Water Council held in Algeria in 2009.  It reflects the vital role of water in our life as one of the key elements of sustainability. 
The theme of Arab Water Day this year is “water – food – energy Nexus .. life sustainability”. It drags the attention to the tight relation between water, food, and energy security, and the importance of understanding this nexus for a rational resources management to achieve the sustainable development. We live in a region suffers from the scarcity of water resources, and demand increase due to population increase and the rapid economic development. It results in importing food, and using energy in water desalination.

Water sector in Qatar plays a prominent role in achieving the sustainable development. The Ministry of Energy & Industry represented in Qatar General Electricity &Water Corporation “KAHRAMAA” has set the required plans for the development of water sector utilities to increase its productivity and meet the increasing demand for water. It adopts many techniques to achieve the requirements of the sustainable development.  It builds new stations to strengthen water network, along with upgrading the existing ones to provide high quality services and meet development requirements. As well, it constructs mega reservoirs to secure water storage and ensure stable supplies under any circumstances. 

The State of Qatar, under the wise leadership of H.H. Sheikh Tamim bin Hamad Al-Thani the Emir of Qatar, supports all Arab efforts to address water challenges by pursuing all ways that should provide and maintain water resources. It aligns with Arab Water Day theme “water – food – energy Nexus .. life sustainability”. In this year celebration, we focus on the integration of water, food and energy. It goes in line with QNV 2030 which aims at transforming Qatar into an advanced country, capable of sustaining its own development and providing for a high standard of living for its entire people for generations to come.

This concept aligns with the efforts of the National Program for Conservation and Energy Efficiency “Tarsheed” KAHRAMAA launched in 2012 under the patronage of His Highness Sheikh Tamim Bin Hamad Al- Thani, the Emir of Qatar. The prime target of Tarsheed is to increase the awareness of all society about the importance of reducing electricity and water consumption, increase energy efficiency, and produce electricity from alternative resources to achieve sustainability. In fact, it is a common responsibility calls for intensifying efforts to achieve.
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.


خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.