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14.03.2017

KAHRAMAA Wins Excellence Award in Qatar Digital Government

 

Qatar General Electricity and Water Corporation “KAHRAMAA” has won the Excellence Award in Qatar Digital Government where it got the third place as a best service provider for citizens and business sector, in the end of the Exhibition and Conference of Qatar Information and Communication Technology (QITCOM 2017).

On behalf of KAHRAMAA, Eng. Nasser Ali Al-Muhannadi, Manager of Shared Services Directorate, has received the award from H.E Mr. Jassim Bin Saif Al Sulaiti, Minister of Transport and Communications.
This award has added to KAHRAMAA’s achievements in the field of e-services and its keen to provide high quality services to its customers. It also shows KAHRAMAA pursuit of continuous improvement which ensures Corporation’s excellence in service market in line with its most important objective represented in “Excellence in customers service”.  
KAHRAMAA has announced its transformation into a smart Corporation via turning all its services provided to customers to become electronically in accordance to highest levels of efficiency. It also launched KAHRAMAA Application on smart devices which has lots of options and services that allow customer to implement all services electronically anywhere. 
This annual prize, launched by Qatar Digital Government Program, aims at highlighting efforts of government authorities that provide and develop digital services. Furthermore, it encourages all sectors to provide distinguish services through launching new communication and information technologies.
It’s worth mentioning that KAHRAMAA Application recently attained the 4th Global place for the environmental category within the 4th course of the best government service prize provided via mobile phone that has been announced in Dubai, UAE.
 
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.