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17.04.2017

KAHRAMAA Launches Electronic Services

Within its continual efforts to provide best services and to enhance its customer services for customers’ satisfaction, Qatar General Electricity and Water Corporation “KAHRAMAA” has launched major electronic services to its customers and accredited contractors. 
The services include supplying new electricity and water connections to farms, chalets and similar premises. In addition to it, for electricity sector, the electronic services include temporary service connection, raising loads, installing additional meter, additional point of supply and service relocation.
For water- related services, the new service covers new supply to farm, chalets and similar premises along with temporary supply for non- bulk customers, supply up gradation, additional meter, service relocation and lost meter.

The new initiative has many features such as saving time and efforts while applying from anywhere, service tracking, and implementing e-services quickly instead of wasting time and efforts in visiting customers’ services centers.  
The pre-requisites to avail these e- services are the matching of customer’s data with premise data on KAHRAMAA system such as Electricity Number, Water Number or PIN number and registered mobile number and valid e-mail.
If the information did not match or there was no mobile number or an e-mail registered on KAHRAMAA system, then the customer will not be able to submit the request unless and until the customer updates required information through the standard channels provided by KAHRAMAA such as website and call center.

In addition to it, applying for services such as additional meter, additional and separate supply line, the required approval from the respective municipalities must have been procured to step further to avail of KAHRAMAA’s e- services in the arena.
For getting new supply line to farms and chalets and similar premises, a valid possession card with mentioned duration must be available for submitting the online request to KAHRAMAA.
It is worth mentioning that KAHRAMAA has stopped undertaking paper request for all its services provided to customers, companies, and contractors.
KAHRAMAA calls upon its customers to register and update their information via website or through its Apps on smart devices to avail of all available smart services. 
 
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.