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04.05.2017

KAHRAMAA Participates in “Towards A Global Network of Water Museums

Qatar General Electricity & Water Corporation “KAHRAMAA”, represented in Conservation & Energy Efficiency Department; has participated in the international workshop of “Towards A Global Network of Water Museums for Sustainable Future”. The program is sponsored by the United Nations Educational, Scientific and Cultural Organization (UNESCO) and the Organization of Hydrological Education and Science in Europe. The workshop which has been launched in Venice– Italy, started on Tuesday, May 2, 2017 and will last until May 4, 2017. 
The Qatari Representative Delegation has involved via presenting the project of KAHRAMAA Awareness Park, where Mrs. Fatima Al-Mesnad, Head (Community Awareness & Development) at Conservation and Energy Efficiency Department, and Mrs. Alyaa Mohammed Al-Jemaei, Conservation Trainer; talked about water resources and sustainability as well as highlighted KAHRAMAA role in attaining United Nations Millennium Development Goals. The workshop will discuss and exchange experiences between stakeholders in the field of water network museums regarding water issues and sustainability. In addition, initiatives, programs  and policies related to protection of water resources, projects, exhibitions, and water museums that contribute to sustain water resources will be presented.  
KAHRAMAA representatives also will review the Corporation’s  most important achievements and announce the results achieved in reducing individual consumption of water in Qatar through the National Program for Conservation and Energy Efficiency, believing in KAHRAMAA’s role in raising awareness to adopt precautionary steps in order to reduce water consumption. Moreover, the educational sector such as schools, universities, and colleges will be involved within KAHRAMAA activities because this sector represents the future of Qatar. 
  KAHRAMAA Awareness Park is a project of National Program “Tarsheed” and was inaugurated at the fifth annual celebration under the slogan “one promise, one journey”, which expresses KAHRAMAA’s role in supporting development to cope with Qatar National Vision 2030. This educational edifice will provide various activities and services that aim at raising awareness and knowledge of great benefits resulted from conserving energy as well as damages resulted from wasting consumption. This project is unique in the Middle East Region and will make a great movement in the environmental awareness field.
 
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.