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24.05.2017

KAHRAMAA reviews Performance in CPR Meeting

 
​Qatar General Electricity & Water Corporation “KAHRAMAA” recently held the Corporate Performance Review (CPR) of the 1st quarter 2017 to review corporate performance. The meeting was chaired by KAHRAMAA President H.E. Eng. Essa bin Hilal Al-Kuwari in the attendance of KAHRAMAA Directors, Managers, Head of Sections. The CPR is meant to review and evaluate performance and work progress as per the approved plans in a way promotes KAHRAMAA values.

The meeting reviewed the performance development of the different departments, work progress in current projects, challenges encountered, and executive procedures taken to overcome. In general, KAHRAMAA performance in 1Q 2017 was high. 

As for the technical performance of electricity transmission and distribution networks, the technical performance indicators for the networks recorded high levels compared to global indicators. System minutes lost (SML) - transmission, 0.4 minutes. (SAIFI) index of average interruptions frequency in 1Q kept its good performance at 0.07 times. As well, (SAIDI) index of average interruptions duration recorded 8.10 minutes which is a very good average. The overall water quality was higher than the World Health Organization standard. Water Reserve Margin was 7%, and Water Network Leaks (Real Losses) recorded a low average of 4.84%.

Customer services KPIs witnessed remarkable improvement in 1Q 2017. Internal inspection time for electricity & water was 2.9 days while new meter connection time (electricity and water): 3.2 days at a total average of 6 days for inspection and connection. It reflects KAHRAMAA endeavor to provide high quality services to customers. 

On the other hand, KAHRAMAA financial performance improved in terms of collection and revenues. Thus subsidies reduced. As for major projects, KAHRAMAA awarded the contracts of Phase 13 projects at a total value of QR 8.3 Billion.  

Security and Safety indicators showed high performance. Strategic water reservoirs project reached 63 million man hours without Lost Time Injury (LTI), and Phase 11 of electricity transmission network expansion reached 12 millions. In 1Q 2017, KAHRAMAA organized health campaigns for Employees organized as part of Workplace Wellness Program. as well, KAHRAMAA implemented Information Security Management Systems “ISMS”.

The 1Q 2017 witnessed several achievements, Actual RAF A3 Facility Date (35 MIGD) achieved on 17 Feb. 2017. Integration system between Ministry of Municipality and Environment and KAHRAMAA for the Building Permit Complex completed. KAHRAMAA Condition Monitoring Transmission & Distribution accomplished Cost Savings of 18.26 MQR.

At the end of the meeting, H.E. Al-Kuwari expressed his appreciation of the accomplishments achieved and the great development of KAHRAMAA business and projects in 1Q 2017. He also hailed the efforts of KAHRAMAA staff who contributed to the development KAHRAMAA witnessed at all levels. Al-Kuwari stressed KAHRAMAA commitment to anticipate the future and efficiently meet Qatar needs of electricity and water. 
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.