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09.07.2017

Outstanding performance for KAHRAMAA electricity and water networks in 2Q 2017

In the second quarter of 2017, Qatar General Electricity and Water Corporation “KAHRAMAA” managed to efficiently meet the growing demand for electricity and water services thanks to the efforts and coordination between all concerned authorities. The maximum electricity load during this period was 7,600 MW, while the maximum demand for water was 375 MIG.
KAHRAMAA President H.E. Eng. Essa bin Hilal Al-Kuwari said, “the levels of electricity and water production in the country are constantly increasing to keep pace with the continual growth the state witnesses in all fields.
2Q 2017 witnessed the operation of the first phase of the Um Al-Houl Electricity and Water Production Project, which started in early June, noting that the current phase of the plant feeds the network with a production of 60 MIG of water and 1,612 MW of electricity, and final operation of this phase of the project will be completed in current July. With the completion of all phases in 2Q 2018, the project is planned to provide 136 MIG and 2520 MW which is a great achievement to Qatar electricity and water sectors.”
Al-Kuwari added that these quantities of production have increased the electricity production reserve to more than 23% and the water production reserve by about 15%, while the water storage capacity has increased to 1,472 MIG, at an increase of 10%.
KAHRAMAA President stressed that KAHRAMAA has sufficient quantities to meet Qatar needs of electricity and water for 5 years. It also has the required reserves to operate all projects whenever required. KAHRAMAA has plans to promote its role and achieve its mission of providing Qatar needs of high quality electricity and water services as per the approved international standards. “All electricity and water projects proceeding as planned without delay. Further electricity, water, and solar projects will be announced soon” her added.
“These achievements come in accordance with Qatar National Vision 2030 and the ambitious goals of the second national development strategy set by the country's leadership under the patronage of HH Sheikh Tamim bin Hamad Al-Thani the Emir of Qatar.  The strategy aims to achieve sustainable development, progress, growth and well-being of all citizens and expatriates, in a way that encourages and creates an attractive investment environment for capital from all over the world according to plans and programs set by the State.” He concluded.
 
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.