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27.07.2017

KAHRAMAA Implements the First Electricity Substation for Q-Rail

Qatar General Electricity & Water Corporation “KAHRAMAA” has succeeded in achieving its strategic plans via generating the first electricity plant that serves Qatar Rail Company in Ras Abu Fontas area to provide Doha Metro Project with electricity which comes in line with the operational frameworks of the stations and serves the future projects in the State.
KAHRAMAA, in collaboration with the entire working team and Rail Company, has achieved operational works of the substation 132/33 KV where the project took 16 months and has completed in July 17, 2017. The plant will be supplied from Al-Thumama Super Station and generation plant at Ras Abu Fontas.    
The substation was designed with two separated systems for operation. The first one is 132 KV will be generated by KAHRAMAA and the second system 33KV will be generated by Q-Rail. In addition to the auxiliary transformers and all associated equipment, the substations were connected to Ras Abu Fontas and Al-Thumama super substations with the existing 2x132kV cable circuits, where it has been designed, constructed, and provided with adequate power for this project. Moreover, it has been planned to construct four more new substations (including one 220/132/33kVsubstation) and started before the end of December 2017.
This project considers a new achievement added to the Corporation’s achievements and one of the KAHRAMAA great challenges. It also based on the study of feasibility results related to implementation of several stations to feed new Rail projects as well as expansion of other feeding plants. Furthermore, it is one of the projects that quickly achieved, taking into account the station’s technical requirements via using technology that ensures continuity of electrical power during emergency situations. The project was supervised with full coordination of KAHARAMAA working team and senior management directions as well as working team of Q-Rail.  
It is worth mentioning that KAHRAMAA is keen to follow the highest standards of safety and security in all its activities and operations, including the project of Rail station, where the working hours reached till July 17, 2017 more than 3.375 working hours without injuries or incidents. KAHRAMAA also is keen to maintain the highest appropriate standards of working and living conditions for workers which positively affected the completion of the work.  
 
 
 
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.