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16.10.2017

KAHRAMAA participates at GCC Power 2017

A high level delegation from Qatar General Electricity & Water Corporation (KAHRAMAA) is participating at GCC power 2017: 13th GCC – CIGRE International Conference and 22nd Exhibition for Electrical Equipment being organized by GCC CIGRE and hosted by the Oman’s Public Authority for Electricity & Water. The three- day event held from 16- 18th Oct is being organized under the patronage of HE Mohammed bin Salim al Tobi, the Minister of Environment and Climate Affairs, Sultanate of Oman.
The event brings together policy makers, transmission and distribution industry professionals, technology leaders, delegate, exhibitors, and experts among others offering a good opportunity for utility industry professionals to discuss and share their views and experiences concerning relevant aspects of research, manufacturing and utility management. It aims to develop the electricity industry by presenting the latest international experiences and techniques in the arena of power generation, transmission and distribution across the GCC specialists.
The conference will have a number of panel discussions, presentations, plenary sessions, tutorials and research- related activities among others. The conference will highlight the regional electrical connection, the use of modern technologies, the establishment of markets for electric power, smart networks, renewable energy among others.
The State of Qatar supports GCC Cigre through various ways to ensure its financial sustainability to achieve its objectives for the development of GCC electricity sector. Moreover, KAHRAMAA is represented in GCC Cigre board of directors and Secretary General position.
 
GCC-Cigre was established under the umbrella of the Gulf Cooperative Council in accordance with a recommendation from their Excellencies GCC Ministers of Electricity & Water during their second meeting held in Kuwait on 22nd April 1985 under the patronage and auspices of Gulf Cooperative Council. The GCC’s General Secretariat, together with the Secretary General, of the International Council for large Electric Systems “CIGRE” drafted the Committee’s basic law. The Committee, a non- profit institution, is an affiliate of the International Council and is mainly devoted to encourage and develop scientific researches and studies in the field of Electricity Systems
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.