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20.10.2017

KAHRAMAA signs MoU with NEDO of Japan

Qatar General Electricity & Water Corporation “KAHRAMAA” signed, on Thursday 19/10/2017 in Tokyo, a Memorandum of Understanding (MoU) with New Energy and Industrial Technology Development Organization of Japan (NEDO) on the pilot project for the advanced seawater desalination system applying heated discharge water. It comes within Qatar and Japan mutual cooperation.
 
The MoU was signed by KAHRAMAA President HE. Eng. Essa bin Hilal Al-Kuwari and Mr. Akihiko Miyamoto NEDO President in the attendance of H.E Dr. Mohammed bin Saleh Al-Sada, Qatar Minister of Energy and Industry, and top officials from Qatari and Japanese side.
 
In this advanced seawater desalination technologies, discharged seawater used as cooling water for power planets, chemical plants, and other heavy industrial plants will be utilized from the intake of raw seawater desalination plants with advanced technologies developed by Japanese companies. An environmentally friend bio-enhanced pretreatment will be applied. An advanced RO membrane is heat resistance to remain stable with high temperature seawater.
 
The project, implemented in Ras Laffan Industrial City, aims to achieve energy efficiency and protect the environment in that industrial city. The project capacity is 1500 m3/day of potable water.
 
It includes planning, design, equipment manufacturing, training, and and use of the technology across the country. During the project, NEDO will entrust its work to Mitsubishi Heavy Technology Industries Ltd. and Mitsubishi Corporation. KAHRAMAA will carry its work in cooperation with Mitsubishi Corporation Water Technology Center established by Mitsubishi Corporation in Qatar.

In addition to the reduces construction, operation and maintenance costs, energy saving is expected through use of advanced processes. energy consumption is expected to be reduces by more than 80% compared to the conventional thermal desalination process. The environmental impact will be less.

The MoU promotes partnership between KAHRAMAA and Japanese corporation. It allows mutual expertise exchange and human resources development. It comes within KAHRAMAA endeavor to make use of the new technologies of seawater desalination. KAHRAMAA has the right to utilize the technology and take part in the ownership of the intellectual property of the new technology. KAHRAMAA works to develop water production capacity and meet the increasing demand for water while committing to environment protection as per its mission of Providing High Quality and Sustainable Electricity and Water for Better Living in Qatar.
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.