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Terms and Conditions

General Access

Introduction
This website is owned and operated by Qatar General Electricity & Water Corporation (“KAHRAMAA”).  Your access to this website is subject to these terms and conditions and any notices, disclaimers or conditions contained in different sections of the website.  By using this website you agree to be subject to these terms of access and indemnify KAHRAMAA from and against all liabilities resulting from your failure to observe these terms.
 
Legal Authorities
These terms of access are governed by the laws in force in the state of Qatar and you submit to the exclusive jurisdiction of the courts of Qatar in determining any dispute concerning these terms of access or your access to this website.
 
Modifications of Terms
KAHRAMAA may modify at any time these terms of access and you agree to continue to be bound by the amended terms by continuing to use the website.  KAHRAMAA will give you notice of these changes by publishing revised terms of access on the website but KAHRAMAA will not separately notify you of the changes that have been made.
 
Suspension or Termination
The provision of this website may be suspended or terminated by KAHRAMAA at any time without notice and with immediate effect.
 
Copyright and Trademarks
KAHRAMAA owns all copyright in the content of this website. 
KAHRAMAA – KM – كهرماء – Qatoura  قطورة – Kahroub كهروب  and each of their logos are trademarks of Qatar General Electricity & Water Corporation "KAHRAMAA". Other trademarks used on the website are either owned by KAHRAMAA or KAHRAMAA is licensed to use
 
Website Content
The website has been prepared from information believed to be accurate and reliable at the time.  However KAHRAMAA does not warrant that:
·         the functions contained in the website will be uninterrupted or without errors or omissions,
·         defects will be corrected, or
·         electronic material is free from viruses or other harmful components.
 
Use of Website Content
You may print out the content of this website for your personal, non-commercial use.  You may not alter or modify this content in any way. 
No part of this website may be reproduced on, or linked to, another website or any other form of media without our prior written permission.
 
User Protection and Security
KAHRAMAA is committed to protecting the privacy of persons accessing this website.  It has adopted security measures, including the use of SSL / 128 bit encryption, to protect information deemed to be personal to you. Information you have elected to provide to KAHRAMAA will be kept securely and only used for the purposes that you have provided it to KAHRAMAA for, or as required by law or is necessary for the protection of KAHRAMAA’s property or rights. 
If you have any questions or concerns about online privacy or its implementation on this website, you may contact us atprivacy@km.com.qa
 
Cookies
KAHRAMAA does automatically collect information on persons accessing its website using cookies.  Cookies are small pieces of encrypted text stored on your computer which allow KAHRAMAA to known when, where and from where you have accessed this website.  If your internet browser settings are set to reject cookies, you may not be able to access certain sections of this website.
KAHRAMAA uses the information contained in cookies to allow you access to certain sections of this website without being required to register each time you do so.  KAHRAMAA also uses aggregated information on visitors to its website to conduct statistical analysis, or to allow third parties to provide us with that analysis.  The information that is used for this purpose however does not identify you individually.
 
Links
This website has a number of links to other local and international organizations and agencies.
By using those links, you acknowledge and agree that you will be accessing another website outside of our control, and your access to that website, and the terms on which your privacy may be protected, will be governed by the specific terms imposed by that site owner (and not these terms and conditions).

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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.