Core Responsibilities:

• Responds to customers complaints
• Supervises the implementation of emergency works performed by in house resources or contractors
• Investigates site of water customer complaint and pipeline emergency cases
• Ensures that the pipeline works including reinstatement of roads/pavements are carried out as per the specifications and requirements
• Follows-up on issued contract work requests (CWR) to the contractors
• Updates inspection sheet for the material used in the site after completing the work
• Prepares shutoff request and co-ordinates with Operation Section for shut off
• Prepares main laying notification for any change in water networks, and co-ordinate with GIS surveyors for updating
• Checks the pressure for water complaints
• Notifies contractors of any code violations with written compliance report at the time of inspection
• Ensure correction of violations are made and takes appropriate action to ensure compliance
• Inspects Maintenance and emergency materials used on the site and ensures the quality is as per guidelines set
• Inspects construction work for which specific permits are required
• Issues copies of drawings as and when requested
• Collects site details as per specific instructions for cost estimate and any other development work purposes
• Monitors performance of the team on site and contractors
• Attends weekly meetings to keep current on applicable codes and code changes
• Checks the facilities location and owner information
• Attends weekly meetings to keep current on applicable codes and code changes
• Manages the overall maintenance and appearance of the site
• Follows-up on the issuing of any required permit for the site operations
• Submits periodic reports to the supervisor on complaints, violations, and any other site related issues
• Performs other related duties as needed upon request by the immediate Supervisor
• Works in cooperation with Quality Assurance and Continual Improvement section on securing and maintain the ISO / Risk Management / ISMS certification
• Carries out and ensures the compliance of all activities within the Department are in-line with Kahramaa health and safety regulations
  
  Self Management Responsibilites:
• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
• Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth